Northumberland Hills Hospital moves payment desk to more accessible location

By: Cecilia Nasmith, Northumberland 89.7 FM News

Cobourg

It's easier to pay bills and buy parking passes at NHH, now that the Finance Payment Desk is right at the front door.

Northumberland Hills Hospital announces that it has moved the Finance Payment Desk – formerly located on the second floor in the Finance Department – to the first floor at the Main Entrance Registration area.

Hours remain unchanged, so the Finance Desk will be open to process bill payments weekdays between 8:30 a.m. and 3:30 p.m. for hospital bills and purchasing weekly or monthly parking passes. Payments can be made in person or by phone at 905-372-6811 ext. 3025.

“Patient experience is a process that is always growing and evolving at NHH,” said Vice-President of Patient Experience, Public Affairs and Strategic Partnerships Jennifer Gillard in the announcement.

“Working with our Patient and Family Advisory Council, our teams are constantly examining ways to enhance services and supports for patients and visitors. By relocating the Finance Payment Desk to the first floor, we are acting on feedback received from visitors, staff and volunteer alike.

“The goal was to create an easily accessible area that's central to other important hospital services, including appointment registration, outpatient clinics, the Main Street Bistro cafeteria and Inquiry Desk, and we thank our Finance and Registration teams for supporting the transition.”

Virtual payment options are being reviewed, and will be added to the in-person and telephone-based Finance Desk service in future to further support ease of access.